
Research & Product Leader
Product Strategy | Research & Discovery | Behavioural Insight & Human-Centred AI
I lead research and product strategy, helping organisations make confident decisions when the picture is complex and the stakes are high.
My work sits at the intersection of human behaviour, market dynamics and emerging technology. By combining deep research with strategic thinking, I help leaders understand not just what's happening, but what it means and what to do next.
Over the past two decades, I've worked across healthcare, government, financial services and media, leading research, product strategy and transformation in both B2C and B2B environments, including highly regulated sectors.
Increasingly, my focus is on the practical application of AI. I help organisations ask better questions of their data, interpret AI-generated insights in the right context and design AI-enabled products, services and workflows that deliver measurable outcomes for real people.
Whatever the problem, my job is to turn complexity into clarity: evidence that stands up to scrutiny, decisions that land and change that lasts.
Case Studies
These case studies show how mixed-methods research, behavioural insight and strategic framing reduce uncertainty, align understanding, and support confident decision-making.
They span different scales of work: building research capability from zero, creating new products and services, transforming business models, and designing public services.
GDS-aligned service design improving financial decision-making for UK homebuyers.
Impact: 156% traffic increase · #1 Google ranking maintained 12 years · Framework replicated for Pension Wise.


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