top of page
logo.png
Katherine Smith

Research & Product Leader 

Product Strategy | Research & Discovery | Behavioural Insight & Human-Centred AI

I lead research and product strategy, helping organisations make confident decisions when the picture is complex and the stakes are high.

​

My work sits at the intersection of human behaviour, market dynamics and emerging technology. By combining deep research with strategic thinking, I help leaders understand not just what's happening, but what it means and what to do next.

​

Over the past two decades, I've worked across healthcare, government, financial services and media, leading research, product strategy and transformation in both B2C and B2B environments, including highly regulated sectors.

​

Increasingly, my focus is on the practical application of AI. I help organisations ask better questions of their data, interpret AI-generated insights in the right context and design AI-enabled products, services and workflows that deliver measurable outcomes for real people.

​

Whatever the problem, my job is to turn complexity into clarity: evidence that stands up to scrutiny, decisions that land and change that lasts.

Case Studies

These case studies show how mixed-methods research, behavioural insight and strategic framing reduce uncertainty, align understanding, and support confident decision-making.

​

They span different scales of work: building research capability from zero, creating new products and services, transforming business models, and designing public services.

Home Buying Journey

MONEY ADVICE SERVICE

 

​

GDS-aligned service design improving financial decision-making for UK homebuyers.

Impact: 156% traffic increase · #1 Google ranking maintained 12 years · Framework replicated for Pension Wise.

bottom of page